Privacy policy

Last updated: 1 November 2026

This policy explains what personal information A2Z Rentals collects, why we collect it, who we share it with and what you can do about it. We handle personal information in accordance with the Privacy Act 2020.

1Who we are

A2Z Rentals is a trading name of [legal entity name], NZBN [NZBN], of [registered address]. We are the agency responsible for the personal information described here.

Our privacy officer is [name or role], contactable at info@a2zrentals.co.nz or 021 971329.

2What we collect

• Identity — name, date of birth, driver licence number and expiry, and images of the front and back of your licence
• Contact — address, phone number, email address
• Financial — your stated weekly income, bank account or card details for payments, and your payment history with us
• Subscription — the vehicle, plan, odometer readings, servicing records, incidents, infringements and correspondence with you
• Website — see clause 9
• [Vehicle tracking or telematics — if any vehicle carries a GPS or immobiliser device, say so here, what it records, and when it is accessed. Not disclosing this is a significant privacy risk.]

We do not seek sensitive information such as health or ethnicity, and ask that you do not send it to us unless it is relevant to your ability to drive safely.

3How we collect it

Mostly directly from you — through the sign-up form, the contact form, by phone or email, and in person at collection. We also receive information from insurers, the AA, repairers, NZ Transport Agency, local authorities and Police in connection with a subscription, and from a credit reporting agency only where [state whether any default reporting is used, or delete this clause].

4Why we collect it, and what happens if you don't give it

We collect it to assess your application, confirm your identity and that your licence is valid, set up and administer your subscription, arrange insurance and servicing, take payment, deal with incidents and infringements, meet our legal obligations, and contact you about your subscription.

Providing it is voluntary, but we cannot process an application or hand over a vehicle without the identity, contact, licence and payment information above.

We will only use your information for marketing if you have opted in, and every marketing message will include a way to opt out.

5Who we share it with

• Our insurer and their assessors, to maintain cover and handle claims
• Payment and banking providers, to take weekly payments
• AA Roadside Assistance, so they can attend if you break down
• Servicing and repair providers
• NZ Transport Agency, local authorities, tolling operators and Police, including transferring infringement liability to you by statutory declaration as clause 12 of our terms describes
• Debt collection agencies and lawyers, if an amount is unpaid
• Vehicle recovery agents, if a vehicle must be recovered
• Anyone else you authorise, or where the law requires or permits it

We do not sell personal information, and we do not share it for anyone else's marketing.

6Information sent overseas

Some of the services we use store information outside New Zealand — [list providers and countries, e.g. email hosting, website hosting, payment processing]. Where we send personal information overseas, we take reasonable steps to ensure it is protected by comparable safeguards to those in the Privacy Act 2020.

7How we keep it safe

We hold information electronically with access limited to staff who need it, and any paper records in a locked location. Licence images submitted through the sign-up form are sent to us by email and are not stored on the website server.

No system is completely secure. If a privacy breach occurs that is likely to cause serious harm, we will notify you and the Office of the Privacy Commissioner as the Privacy Act 2020 requires.

8How long we keep it

We keep subscription records for [number] years after your subscription ends, to meet tax, insurance and legal obligations. Unsuccessful applications are deleted after [number] months. After that we securely destroy the information or de-identify it.

9The website

Our site stores a small marker in your browser so the loading animation only appears once per visit. It contains no personal information and never leaves your device.

[If you add Google Analytics, Meta Pixel or any other tracking, describe it here and add a cookie banner before switching it on.]

Our hosting provider keeps standard server logs, including IP addresses, for security and diagnostics.

10Your right to see and correct your information

Under the Privacy Act 2020 you can ask for a copy of the personal information we hold about you, and ask us to correct it if it is wrong. Email info@a2zrentals.co.nz and we will respond within 20 working days. We may need to confirm your identity first. There is normally no charge; we will tell you in advance if a charge applies.

If we decline to correct something, you can ask us to attach a statement of the correction you sought, and we will.

11Complaints

If you are unhappy with how we have handled your information, contact our privacy officer first. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner: privacy.org.nz, 0800 803 909.

12Changes to this policy

We may update this policy. The current version is always on this page with the date it was last updated at the top. If a change materially affects how we use information we already hold about you, we will tell you by email.